My bank has been charged but I didn’t receive an order confirmation email.

Modified on Fri, 08 Sep 2023 at 02:09 PM

If you did not receive a confirmation email, it is likely that your order had not been successfully recorded into our system. This often happens when there are payment issues during the check-out process. Pending charges typically will disappear in 72 hours, usually within the first 24 hours.

If this has happened to you, please let us know so that we may confirm that your order has not been placed so that we may secure your order. 

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